Blog

Questions about whether Empire Flooring is still in business are common among homeowners considering new floors. This article examines the current status, how to verify the company’s operating state, and best practices for hiring a flooring contractor. It also clarifies branding often used in the market, what customers should check before signing contracts, and steps to take if issues arise. Readers will gain a practical, up-to-date understanding of Empire Flooring’s presence in the United States and how to confirm availability in their area.

Current Business Status Of Empire Flooring

Empire Flooring, commonly marketed under the broader Empire Today umbrella in many markets, remains a recognizable name in the U.S. flooring retail and installation sector. The company promotes a wide range of products—carpet, hardwood, laminate, vinyl, and tile—paired with in-home consultations and professional installation. Publicly accessible information from the company’s official site and consumer listings suggests continued operation across multiple states. Given the competitive landscape of flooring providers, regional availability can vary, so potential customers should confirm service coverage for their specific zip code or city before scheduling a visit.

How To Verify The Company’s Status

To determine whether Empire Flooring is actively operating in a given area, consumers should rely on multiple, corroborating sources. The following steps help establish current status and legitimacy:

• Check the Official Website And Local Availability: Look for service areas, showroom locations, and contact information. A current live site with localized pages typically indicates ongoing operations.
• Confirm Licensing And Insurance: Search your state’s contractor licensing board and registration databases to verify that the company and any installers hold valid licenses and insurance coverage.
• Review State Business Records: Use the Secretary of State business search in the state where you plan to hire services to confirm the entity’s status, as well as any trade names or affiliates.
• Check the Better Business Bureau (BBB) And Consumer Reviews: A recent BBB profile, rating, and customer complaints or responses can reveal reliability and responsiveness.
• Search Reputable News And Trade Publications: Look for credible reporting on the company’s operations, leadership, or regulatory actions.
• Verify Local Presence: Call or visit a local showroom or installation team to confirm they operate in your area and can provide references.

When verifying, note the exact corporate name used in filings, as some markets operate under a parent brand that might use different trade names. This careful cross-check helps prevent confusion between similarly named flooring businesses.

Red Flags And Safe Hiring Practices

Homeowners should be aware of warning signs that could indicate a problematic engagement with any flooring contractor, including those operating under Empire Flooring branding. The following red flags merit scrutiny before signing a contract:

• No Licensed And Insured Contractors: A lack of proof of license and liability insurance is a major risk for liability and quality concerns.
• Pressure To Sign Quickly Or Pay Upfront: High-pressure tactics or requests for a large upfront payment are common warning signs.
• Vague Or Missing Written Estimates: A detailed, written estimate with itemized costs, materials, and timelines should be provided; oral quotes alone are insufficient.
• Inconsistent Or Unrealistic Timelines: Projects promised in unusually quick timeframes or with uncertain start dates warrant caution.
• Unverified Licenses Or Fake References: If references cannot be contacted or licenses cannot be verified, reconsider engaging the contractor.
• Unclear Warranty Terms: Ensure warranty coverage is clearly stated, including what is covered, duration, and process for claims.

Smart hiring practices include obtaining multiple written estimates, asking for a detailed project scope, requesting proof of licenses and insurance, and checking references. Keep digital records of all communications and contracts, and confirm any promotions or discounts in writing.

What To Expect When Shopping For Flooring

Understanding typical flooring projects can help homeowners assess proposals and avoid surprises. A standard Empire Flooring-related project generally follows these stages:

• In-Home Consultation: A sales representative visits to measure space, discuss product options, and review installation scope.
• Material Selection: Choices range from carpet to hardwood, laminate, vinyl plank, and tile. Consider durability, stain resistance, maintenance, and installation timelines.
• Written Estimate: A detailed quote includes product costs, labor, disposal of old flooring, subfloor prep, and any necessary acclimation or curing times.
• Scheduling And Preparation: The installer coordinates access, moves furniture, and prepares the area for replacement.
• Installation And Inspection: The installation occurs per the agreed scope, followed by a final walkthrough to confirm satisfaction and warranty specifics.
• Post-Installation Care: Homeowners should receive care instructions and information on warranty claims, if applicable.

Homeowners should compare at least three reputable options, pay attention to material warranties, and request a physical address for the business as part of due diligence. A transparent contractor will provide written contracts, clear payment milestones, and a defined project timeline.

Alternatives And How To Compare Options

If Empire Flooring is not available in a specific area, or if homeowners prefer other options, several reputable routes exist. National home improvement retailers often provide selection, installation, and financing options with manufacturer-backed warranties. Local independent flooring specialists may offer personalized service and tailored recommendations. When evaluating alternatives, consider:

• Product Range And Availability: Assess whether the retailer carries preferred materials, colors, and finishes.
• Installation Credentials: Verify installer qualifications, on-site supervision, and adherence to industry standards.
• Warranty Coverage: Compare manufacturer warranties, installation warranties, and claim processes.
• Customer Support: Look for accessible customer care, timely responses, and a clear escalation path for concerns.
• Value And Financing: Consider total cost, potential financing options, and promotional terms without hidden fees.

For consumers seeking transparency, the combination of a well-documented contract, verifiable licenses, and a solid warranty is often more important than brand name alone when selecting a flooring provider.

What To Do If There Is A Problem

Even with careful vetting, disputes can arise. A practical plan helps homeowners resolve issues effectively:

1. Document Everything: Keep contracts, estimates, invoices, photos, and correspondence organized.
2. Communicate In Writing: Use email or a contract portal to document requests and responses.
3. File Formal Complaints: If problems persist, file a complaint with the BBB, state consumer protection agencies, or the state attorney general’s office.
4. Seek Third-Party Mediation or Small Claims: For unresolved disputes, consider mediation or small claims court if appropriate in your jurisdiction.
5. Consult Licensed Professionals: When safety or structural concerns exist, obtain independent assessments before proceeding.

Having a clear remedy path in advance can reduce stress and help ensure a fair resolution if issues arise during or after installation.

Frequently Asked Questions

Is Empire Flooring Still In Business? Empire Flooring is commonly marketed under Empire Today in various markets. Publicly available information indicates ongoing operations in multiple states, but availability varies by region. Homeowners should verify service coverage in their area using the steps above.

How Do I Verify Their License And Insurance? Check your state’s contractor licensing board and the state business registry for the company’s license status, workers’ compensation coverage, and general liability insurance. Request current certificates of insurance from the contractor and confirm they remain valid.

What If I Find Inconsistent Information? Rely on multiple sources—official company pages, state records, and third-party reviews. When in doubt, ask for written guarantees, request verifiable references, and consider seeking alternatives.

What Should I Do If I Am Currently Under Contract? Review the contract carefully for scope, timelines, payment terms, and warranty details. If concerns arise, contact the contractor in writing, and escalate through consumer protection channels if needed.

Key Takeaways

Empire Flooring’s current operating status appears to be active in several markets, but regional availability varies. Prospective customers should verify licensing, insurance, and service coverage before committing. Always obtain a detailed, written contract with a clear scope, timeline, and warranty terms. When dealing with any flooring contractor, use a multi-source verification approach and prioritize transparency and accountability to ensure a positive remodeling experience.

Resources For Verification