Empire Flooring, commonly marketed as Empire Today, is a national flooring retailer offering in-home consultations and a broad catalog of flooring options. This review evaluates whether Empire Flooring is a good company for U.S. homeowners by examining product variety, pricing practices, installation quality, warranties, and customer service. It also highlights typical experiences reported by customers and practical steps to protect buyers during the process. Since experiences vary by project and location, readers should verify current ratings, licenses, and warranties with Empire Flooring before making a commitment.
Empire Flooring At A Glance
Empire Flooring operates with an in-home sales model, offering carpet, hardwood, laminate, vinyl plank, tile, and other flooring options. The process typically includes a measurement visit, product selection, a written quote, and professional installation. Pros commonly cited by customers include convenience, the ability to see samples in-home, and a wide range of materials. Cons reported by some customers include aggressive sales tactics, price variability from quote to install, and scheduling or communication delays. The overall value depends on product selection, price, and the installer’s performance.
Reputation And Customer Feedback
Customer feedback on Empire Flooring is mixed, reflecting a range of experiences across locations and projects. Some customers praise the breadth of product options, helpful in-home consultations, and professional installers who complete work with minimal disruption. Others report concerns such as high-pressure sales tactics, opaque or fluctuating pricing, unexpected fees, and scheduling delays that affect project timelines. To form a current view, readers should consult multiple sources, including the Better Business Bureau, Google reviews, and consumer review sites, and assess trends rather than single anecdotes.
- BBB And Consumer Feedback: Check the company’s rating, complaint history, and response patterns to recent reviews.
- Online Reviews: Look for common themes such as installation quality, communication, and post-install service.
- Local Variability: Experiences can differ by market and crew, so focus on recent reviews from nearby projects.
Ultimately, Empire Flooring can be a strong fit for homeowners who value convenience and a broad product catalog, provided due diligence is done and expectations are aligned with the terms offered by the company.
Products, Pricing, And Financing
Empire Flooring offers a broad spectrum of flooring materials, typically including carpet, hardwood, laminate, vinyl plank, and tile. Customers can expect in-home sampling and product demonstrations, with a written quote reflecting selected materials and installation scope. Pricing practices vary by product line, location, and promotions, so obtaining a detailed, written estimate is essential. Financing options are often available, including in-house or third-party plans, with terms dependent on credit and promotional terms at the time of purchase.
| Product Type | Key Benefits | Notes |
|---|---|---|
| Carpet | Soft underfoot, color and texture variety | Consider underlay and padding needs; check stain resistance specs |
| Hardwood | Durability, classic look | Options include solid and engineered; finish options affect maintenance |
| Laminate | Cost-effective alternative to wood | Improved wear layer; susceptible to moisture in high-humidity areas |
| Vinyl Plank (LVP) | Water resistance, design versatility | Quality varies; ensure wear layer suitability for traffic |
| Tile | Durability, design flexibility | Subfloor prep and grout choices impact longevity |
Financing options typically include plans that offer promotional terms or deferred payments, subject to credit approval. It is essential to obtain a formal written contract that clearly itemizes products, installation scopes, warranties, and any potential addons to avoid surprises at installation or post-install stages.
Installation Experience, Warranties, And Aftercare
Installation quality can vary based on crew experience, site preparation, and product type. Many projects involve removing old flooring, subfloor assessment, and careful installation to minimize disruption and waste. Warranties for materials usually depend on the product line and manufacturer terms; workmanship warranties, when offered, may have limitations and require proof of proper care and timely installation. Aftercare guidance typically covers cleaning protocols, maintenance schedules, and steps to file warranty claims if issues arise.
To avoid disputes, buyers should secure a written warranty policy covering both materials and workmanship, including what is covered, for how long, and any requirements for service calls. Confirm who handles warranty claims, response times, and whether third-party installers will be used for follow-up work. Clear documentation of the project scope, dates, and punch-list items helps protect both parties over the long term.
How To Get The Best Outcome With Empire Flooring
To maximize satisfaction, prospective buyers should follow a structured approach. First, obtain in-home estimates from at least two or three providers to compare materials, timelines, and total costs. Second, verify licensing and insurance for every installer involved in the project and request references from recent residential jobs. Third, insist on a detailed, written contract that includes product names, model numbers, quantities, labor charges, removal of old flooring, subfloor preparation, cleanup, and a clear installation schedule. Fourth, request a copy of all warranties and a contact for post-install service. Fifth, ask about lead times, scheduling flexibility, and any potential price adjustments before the job begins.
- Get everything in writing: Written estimates, contracts, and warranty documents reduce miscommunication.
- Ask about changes: Understand how scope changes affect price and timeline.
- Discuss cleanup and disposal: Clarify who handles debris removal and site protection.
- Evaluate communication: note response times and the availability of a single project lead.
While Empire Flooring can be a convenient option for many homes, the ultimate value hinges on transparent pricing, dependable installation, and reliable post-install support. Homeowners should weigh these factors against alternatives to determine the best fit for their space and budget.
Alternatives To Consider
When evaluating Empire Flooring, consider other national retailers and local specialists to compare pricing, service quality, and product availability. Big-box retailers like Home Depot or Lowe’s provide in-store samples, online tools, and installation services through partner contractors, offering price transparency and straightforward warranty coverage. Flooring specialty stores and local flooring contractors can provide tailored recommendations, personalized service, and flexible installation options. Each option has trade-offs in terms of selection breadth, scheduling, and after-sales support, so a balanced assessment helps in making an informed decision.